Shipping Policy
At LightsZone.co.uk, we aim to provide clear and efficient shipping services. Our shipping policy aligns with our suppliers' terms while offering customers transparent pricing and delivery expectations.
1. Domestic Shipping (UK Mainland)
Standard Delivery:
- - Orders Over £300: Free standard delivery within the UK mainland.
- - Orders Under £300: A flat shipping fee of £10 applies.
Delivery Timeframe:
- - Most products are delivered within 2-7 business days.
- - Extended Delivery Times: Some products may take up to 12 business days due to supplier lead times or special arrangements. Customers will be notified of any delays at the time of purchase.
2. Offshore, Scottish Highlands, and Islands
Shipping Costs: Additional surcharges may apply due to carrier fees.
Procedure: Customers will be contacted with the best available shipping quote before processing payment.
Delivery Timeframe: Delivery to these locations may take 5-12 business days, depending on the product and destination.
3. International Shipping
Availability: We offer international shipping to select countries.
Shipping Costs: Calculated at checkout based on destination and order weight.
Customs and Duties: Customers are responsible for any customs duties, taxes, or fees applicable in their country.
Delivery Timeframe: Delivery times vary by destination and may take between 7-14 business days.
4. Large and Made-to-Order Items
Special Arrangements: Items such as large lighting fixtures or made-to-order products may require special delivery arrangements.
Lead Times: Lead times can extend up to 18-20 weeks, depending on the supplier and product specifications.
Communication: Customers will be informed of specific delivery details and timelines at the time of purchase.
5. Order Processing
Dispatch Time: We aim to dispatch all orders within 1-3 working days unless otherwise specified on the product page.
Extended Processing Times: Items requiring up to 12 business days for delivery will be clearly stated on the product page and order confirmation.
Order Tracking: Once dispatched, customers will receive tracking information via email.
6. Additional Information
Delivery Address: Ensure that the delivery address provided is accurate and accessible.
Failed Deliveries: In cases of failed delivery attempts due to incorrect address information or absence, additional charges may apply for redelivery.
7. Contact Information
For all shipping inquiries or special requests, our Live Chat Support is the fastest and most convenient way to reach us during business hours.
- - Live Chat: Available on our website during business hours (9 AM - 5 PM, Monday to Friday) for immediate assistance.
- - Email: sales@lightszone.co.uk (response within 24-48 hours).